Delivery charges
| Order value (before delivery) | Delivery charge |
|---|---|
| Below | |
| and above | Free |
The order value used is the total of your items before any coupon discount is taken off. Your delivery charge is shown in your cart and again at checkout before you pay, and on your invoice. Prices shown on the site include applicable taxes.
Cash on delivery
Cash on delivery is available at checkout for a handling fee of per order, shown before you place the order. Please keep the exact amount ready if you can. Paying online has no extra fee.
Where we deliver
We deliver to the addresses we are able to serve. You choose your delivery address at checkout. If we find we cannot deliver to your address after you order, we will tell you, cancel the order and refund anything you paid.
Delivery times
Your order moves through these stages, and we email you at the important ones: confirmed → processing → shipped → delivered. Delivery times depend on your location, the sellers involved and the courier, so any estimate we show is an estimate, not a guarantee. Delays caused by weather, strikes, road closures or other events outside our control may add time; we will keep you informed if your order is significantly delayed.
Tracking your order
When your order is shipped we email you the courier name and tracking number, with a tracking link where the courier provides one. You can also see the current status, and any tracking details, any time under My account → Orders by opening the order.
Receiving your order
- Please make sure the name, phone number and address on your order are correct. We cannot change an address once an order has been shipped.
- Someone should be available to receive the order. The courier may call the phone number on your order.
- Check the items when they arrive. If anything is damaged, wrong or missing, please raise a return within days of delivery. See our Returns & Refund Policy.
- Fresh and perishable items should be stored as soon as you receive them.
Problems with delivery
- Nobody to receive it, or wrong address: the courier may try again or contact you. If the order cannot be delivered, it may be returned to us. We will contact you to arrange redelivery or cancel the order. Charges already paid for an order that could not be delivered through no fault of yours are refunded; if the delivery failed because the address or phone number was incorrect or unreachable, we may deduct the delivery charge.
- Order not delivered or marked delivered but not received: contact us with your order number as soon as possible and we will investigate with the courier.
- Cancelling before it ships: see Cancelling an order.