In short: raise a return from your account within days of delivery. Once we approve it and the refund is issued, online payments go back to the original payment method and cash-on-delivery refunds are sent to your UPI or bank account.
Return window
You can request a return within days after your order is marked delivered. Only delivered orders can be returned. After the window closes, the Return option disappears from your order page and we are not able to accept a return request through the site.
You can return all of an order or only some items, and part of a quantity (for example, 1 of 3 packs). An item that already has an active return request cannot be requested again unless that request is rejected or withdrawn.
When you can return
When you raise a return you choose a reason:
Please add a short description of the problem, as it helps us decide quickly. We may ask you for more details, such as a photo of the item or its packaging, before approving.
How to return
- Sign in and open My account → Orders, then open the order.
- Choose the items and quantities, pick a reason and submit the request. You will get an email confirming it.
- We review the request and either approve or reject it. You are emailed either way, with our reason if it is rejected.
- If we approve it, we will tell you what to do with the item, which may include arranging a pickup or asking you to keep or send it back. Please keep the item and its packaging until we confirm.
- Once the return is processed, we issue your refund and email you.
You can withdraw a request that is still waiting for review from the same order page.
What you get back
- The price you paid for the returned item(s), after your share of any coupon or order discount that applied to your order.
- Delivery charges and the cash-on-delivery fee are not part of the standard refund for a partial return. If the problem was ours (for example a wrong, missing or damaged item) we may refund these too, and the amount is shown in your refund email.
- We will never refund more than you paid for the order in total.
How and when you are paid
| You paid by | Refund goes to | Time |
|---|---|---|
| Online payment (cards, UPI, netbanking, wallets via Razorpay) | The same payment method you used | Usually 5–7 business days after we issue the refund. Your bank may take longer to show it. |
| Cash on delivery | Your UPI ID or bank account, paid by us directly. We will contact you if we need the details. | We email you the transaction reference once it is sent. |
The refund email tells you the amount and when it was issued. If you have not received a refund after 7 business days from that email, check with your bank, then contact us with your order number and we will trace it with the payment partner.
Cancelling an order
- You can cancel from your account while the order is still pending, confirmed or processing. Once it has been shipped it can no longer be cancelled, but you can return it after delivery.
- If you paid online, a cancelled order is refunded in full to your original payment method (5–7 business days).
- If you started an online payment and it was not completed, the order is cancelled automatically after about 30 minutes and the items are released. If money was deducted from your account anyway, it is refunded automatically.
- If we cannot fulfil your order (for example, an item is unavailable or we cannot deliver to your address), we will cancel it and refund anything you paid.
When we may decline a return
We may reject a request when the return window has closed, when the item or quantity is not on your order, or when the problem described does not match what we see or receive. If we reject a return we tell you why. If you disagree, reply to that email or contact us and we will look again.
Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and the rules made under it.